TexasDaycare ReportFrom state records

Licensed child care center · public record

Primrose School of Plano at Headquarters

Plano, Texas. The state’s inspection record for this operation, from Texas Health and Human Services Child Care Regulation, in plain English.

11 state inspections, last 2 years
16 deficiencies on the state’s summary
16 high or medium-high risk
September 10, 2026 most recent inspection

The operation

Type
Licensed child care center
State permit
Full Permit, issued May 23, 2018
Capacity
266 children
Ages served
Infant, Toddler, Pre-Kindergarten, School
Hours
Mon, Tue, Wed, Thu, Fri · 06:30 AM-06:30 PM
Accepts child care subsidies
No
Conditions on the permit
No
Corrective action listed
No
Adverse action listed
No
Temporarily closed
No
State operation number
1664125

Where

6788 Headquarters Dr
Plano, TX 75024

Deficiencies by risk level

  • High 14
  • Medium-high 2
  • Medium 0
  • Medium-low 0
  • Low 0

The state’s own summary counts for this operation, as published in the HHSC operations file.

Citations on the record

Each standard the state found not met, newest first, with its risk level and when it was corrected.

InspectionRiskStandardCorrected
April 13, 2026High746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
State’s note: “Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.”
May 12, 2026
April 13, 2026High746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
State’s note: “During an investigation it was found that a child was left unsupervised in a classroom at the operation.”
May 12, 2026
October 23, 2025High746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
State’s note: “This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.”
November 4, 2025
June 12, 2025Medium High746.1203(4) - Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needs
State’s note: “This standard was found to be deficient.”
June 25, 2025
July 26, 2024High746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activityAugust 5, 2024
May 23, 2024High746.2805(1) - Prohibited Punishments - Corporal Punishment
State’s note: “Based on the investigation it was determined that a caregiver hit a child.”
June 5, 2024
October 20, 2023High746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
State’s note: “This standard was found to be deficient during the investigation.”
November 17, 2023
May 25, 2023High746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
State’s note: “This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes.”
June 22, 2023
May 6, 2023High746.1201(2) - Responsibilities of Employees and Caregivers -Relate to Children
State’s note: “Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care.”
June 21, 2023
May 6, 2023High746.2805(1) - Prohibited Punishments - Corporal Punishment
State’s note: “Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care.”
June 21, 2023
February 28, 2023High746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
State’s note: “This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom.”
March 21, 2023
July 12, 2022High746.1203(4) - Responsibilities of Caregivers - Supervision of Children
State’s note: “A child was left unsupervised in a hallway at the operation.”
July 27, 2022
July 12, 2022Medium High746.307(b)(4) - Parental Communication - Situation that Placed a Child at Risk
State’s note: “The operation failed to notify the child?s parents immediately when their child was left unattended while in care.”
July 27, 2022
February 1, 2022High746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
State’s note: “This standard was tasked over for this investigation and found to be deficient. The caregiver did not used good judgement when she didn't not ensuring that the bottle given to the infant was for the child by double checking the name, and performing a name to face check with the second caregiver present.”
April 8, 2022
December 21, 2021High746.2805(6) - Prohibited Punishments - Humiliating, Rejecting, Yelling
State’s note: “This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver mentioned in the allegation was observed and overheard yelling at children in care.”
February 2, 2022
December 21, 2021High746.3703(d) - No Smoking or Use of Tobacco Including E-Cigarettes or Vaporizers
State’s note: “This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver named in the allegation was observed using a tobacco vaporizer while present in the classroom.”
February 2, 2022

Recent inspections and visits

How many times has the state inspected Primrose School of Plano at Headquarters?

Texas HHSC's file lists 11 inspections in the last two years, the most recent on September 10, 2026. 3 of the inspections and other visits in that period are marked as having found a deficiency.

Does Primrose School of Plano at Headquarters have deficiencies on its record?

The state's summary for this operation lists 16: 14 high-risk, 2 medium-high-risk. Each one is listed below with its date and whether it was corrected.

Is this a rating?

No. This page shows the State of Texas's own public records, summarized. It is not a rating, a review or our opinion. Ask the operation or HHSC about anything here.

About this record. Public record from the Texas Health and Human Services Commission, Child Care Regulation: the operations file, the inspections file and the non-compliance file on data.texas.gov, read daily. We summarize the state’s counts and quote its words; we don’t rate, rank or review anyone. For the official record or a complaint, go to HHSC Child Care Regulation. Is this your operation, and is something wrong? Tell us.

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