Licensed child care center · public record
Primrose School of West Lake Hills
West Lake Hills, Texas. The state’s inspection record for this operation, from Texas Health and Human Services Child Care Regulation, in plain English.
10 state inspections, last 2 years
18 deficiencies on the state’s summary
14 high or medium-high risk
October 14, 2026 most recent inspection
The operation
- Type
- Licensed child care center
- State permit
- Full Permit, issued March 15, 2018
- Capacity
- 162 children
- Ages served
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- Mon, Tue, Wed, Thu, Fri · 07:30 AM-06:30 PM
- Accepts child care subsidies
- Yes
- Conditions on the permit
- No
- Corrective action listed
- No
- Adverse action listed
- No
- Temporarily closed
- No
- State operation number
- 1661183
Where
3423 Bee Caves Rd Ste A100
West Lake Hills, TX 78746
Deficiencies by risk level
The state’s own summary counts for this operation, as published in the HHSC operations file.
Citations on the record
Each standard the state found not met, newest first, with its risk level and when it was corrected.
| Inspection | Risk | Standard |
|---|---|---|
| September 11, 2026 | Medium | 746.701(5) - Licensing Incident/Illness Report Form - Situations Placing Children at Risk State’s note: “No incident report was made about the allergy incident.” |
| September 11, 2026 | Medium High | 746.3301(i) - Nutrition and Food Service - Must not serve identified foods to allergic child State’s note: “A food that a child was known to be allergic to was served to that child.” |
| November 20, 2025 | High | 746.305(a)(6) - Report Situation Placing Children at Risk State’s note: “The operation, failed to notify CCR, within two days, of an incident that placed a child at risk of harm.” |
| November 20, 2025 | Medium High | 746.3301(i) - Nutrition and Food Service - Must not serve identified foods to allergic child State’s note: “During the investigation, CCR discovered that on 9/10/25, a child in care, with a known nut allergy, was served a muffin containing almond four, that resulted in the child becoming sick.” |
| November 18, 2025 | Medium High | 746.305(a)(2) - AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization State’s note: “This investigation concluded that a child, in September of 2024, sustained in injury in care, that required medical treatment, and the operation did not notify CCR, per minimum standards.” |
| August 26, 2024 | High | 746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for State’s note: “Caregivers did not know the number of children they were responsible for, The two caregivers initially reported having seven children but actually had six, which was only realized after the discrepancy was pointed out.” |
| August 26, 2024 | Medium High | 746.3417(3) - Children Handwashing After Toileting or Diapering State’s note: “A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.” |
| August 19, 2024 | Medium High | 746.3417(3) - Children Handwashing After Toileting or Diapering State’s note: “A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.” |
| August 19, 2024 | Medium High | 746.1301(a)(1)(A) - Training Requirements for Employees, Caregivers, and Directors - Orientation State’s note: “Eight out of the ten staff files reviewed did not have proof of orientation to the center.” |
| February 4, 2024 | High | 746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control State’s note: “A caregiver did not show good judgment when she duct taped a child's shoes to his feet.” |
| October 2, 2023 | Medium High | 746.3401(a) - Annual Sanitation Inspection State’s note: “The required annual sanitation inspection was not available for review.” |
| October 2, 2023 | Medium | 746.2421(b) - Written Feeding Instructions - Review and Update Every 30 Days State’s note: “Current feeding instructions for four children were not available for review.” |
| October 2, 2023 | High | 746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for State’s note: “One class reported that they had 6 children in care. When counted there are at total of seven children in the classroom.” |
| October 20, 2022 | High | 746.2426 - Infant May Not Sleep in a Restrictive Device State’s note: “During the walk through of the infant classroom two infants were observed sleeping in restrictive devices. This was corrected when the caregiver moved the infants to cribs.” |
| February 7, 2022 | High | 746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control State’s note: “Based on evidence obtained during the investigation, good judgment was not being used by a caregiver when a bottle was not checked before being given to a child. This was corrected immediately after the incident when caregivers received write ups, and retraining was provided for all infant staff.” |
| January 11, 2022 | Medium | 746.707 - Incident/Illness Report Form Shared with Parent State’s note: “Based on evidence obtained during the investigation, the standard for sharing the illness report within 48 hours, has been found deficient.” |
| November 18, 2021 | Medium | 746.4135(b) - Children's Products- Annual Certification State’s note: “The Children's Product certificates was last updated on 3-11-2020.” |
| November 18, 2021 | Medium High | 746.3819 - Food Allergy Emergency Plan Signed by Parents and Health Care Professional State’s note: “There were more than one food allergy plan that did not have the parent's signature.” |
Recent inspections and visits
- October 14, 2026 Inspection · deficiency found: No
- September 15, 2026 Inspection · deficiency found: No
- September 11, 2026 Report · deficiency found: Yes
- May 28, 2026 Inspection · deficiency found: No
- May 11, 2026 Inspection · deficiency found: No
- April 2, 2026 Inspection · deficiency found: No
- March 31, 2026 Report · deficiency found: Pending
- December 12, 2025 Inspection · deficiency found: No
- November 24, 2025 Inspection · deficiency found: No
- November 20, 2025 Report · deficiency found: Yes
- November 18, 2025 Inspection · deficiency found: No
- November 18, 2025 Report · deficiency found: Yes
- November 10, 2025 Report · deficiency found: No
- August 7, 2025 Inspection · deficiency found: No
- June 25, 2025 Inspection · deficiency found: No
How many times has the state inspected Primrose School of West Lake Hills?
Texas HHSC's file lists 10 inspections in the last two years, the most recent on October 14, 2026. 3 of the inspections and other visits in that period are marked as having found a deficiency.
Does Primrose School of West Lake Hills have deficiencies on its record?
The state's summary for this operation lists 18: 6 high-risk, 8 medium-high-risk, 4 medium-risk. Each one is listed below with its date and whether it was corrected.
Is this a rating?
No. This page shows the State of Texas's own public records, summarized. It is not a rating, a review or our opinion. Ask the operation or HHSC about anything here.
About this record. Public record from the Texas Health and Human Services Commission, Child Care Regulation: the operations file, the inspections file and the non-compliance file on data.texas.gov, read daily. We summarize the state’s counts and quote its words; we don’t rate, rank or review anyone. For the official record or a complaint, go to HHSC Child Care Regulation. Is this your operation, and is something wrong? Tell us.
Other day cares in West Lake Hills
- Light of Christ Catholic Montessori SchoolLicensed child care center
- Illuminate Montessori at WestlakeLicensed child care center
- YPW Spanish Elementary SchoolLicensed child care center
- Blue House Preschool at Trinity Episcopal SchoolLicensed child care center
- YPW Spanish Immersion SchoolLicensed child care center
- St. John Neumann PreschoolLicensed child care center
- Central Child Development CenterLicensed child care center
- Butterfly Christian PreschoolLicensed child care center
Get Texas's new day cares every Monday
Free. The week’s new names for one region, in one short email. No account.
We only email you about Texas Daycare Report. Unsubscribe any time.